CriteriaBest Spa Manager

Best Spa Manager of the year

CRITERIA:

This award honors person that:

  • operate a spa and thus coins an innovative brand; implement standards of high quality.
  • present guests with a holistic health approach, which includes treatments to all senses: body, mind, and soul.
  • offer high quality treatments in the areas of fitness, exercise, nutrition, beauty, physical therapy (message, yoga, etc.) as well as relaxation therapy (autogenic training, meditation, etc.)
  • have unique Signature Treatments with a special phenotype that may also be enriched with regional products and elements.

  • has operated spas successfully for at least two years.
  • obtain and implement customer feedback in its therapies.

  • utilizes the spa’s available resources effectively to show demonstrated business growth.

  • has a positive attitude towards its staff as demonstrated through a measurable impact on employee retention (Arbeitnehmerbindung) figures.

  • recognizes the importance of training through a in-house training program.

  • has a proven track record of consistent service excellence, as demonstrated through customer feedback, repeat visits and testimonials.

  • has established quality monitoring for guest service, including conducting a consultation with each guest prior to treatment.

  • has demonstrated skill in financial management. This includes not just profitability, but also the ability to adapt to changing market conditions by introducing measures for revenue generation and cost control.

  • has established systems for customer relationship management, such as membership, loyalty programs or regular customer communication.

  • has an operation focused on sustained quality.

  • has at least two years full-time experience in the industry, and a minimum of 2 successful spa projects in operation at the time of submission.


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