Best Thermal Resort
CRITERIA:
This award honors thermal resorts that:
- create an innovative brand; implement standards of utmost quality.
- present guests with a holistic health approach, which includes treatments to all senses: body, mind, and soul.
- offer high quality treatments in the areas of fitness, exercise, nutrition, beauty, physical therapy (message, yoga, etc.) as well as relaxation therapy (autogenic training, meditation, etc.)
- not only have thermal or mineral water available but also offer at least one thermal water treatment
- have unique Signature Treatments with a special phenotype that may also be enriched with regional products and elements.
- use water also to contribute to healing and relaxing treatments.
- obtain and implement customer feedback in its therapies.
Design Quality [Design & Architecture]
- put innovative architectural concepts into practice.
- exhibit extraordinary interior design.
- achieve high technical standards. (swimming pool equipment, hygienic technology, internet technology, energy technique etc.)
- These standards should form a brand that gives the industry a new impetus.
Leisure Quality [Service & Products]
- provide a comprehensive training or apprentice program for their employees so as to set specific standards.
- employ well-trained staff, who are given ongoing training, both in areas of service and technical matters.
- facilitate apprenticeship and professional training.
- develop systematic quality standards that go beyond the normal product training, for the purpose of training qualified staff and also ensuring that new professionals gain attractive job experiences.
Innovation Quality [Concept]
- continual advancement in principles of health, marketing, sales, etc.
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